If your parcels are lost in the custody of the mail: Understand, we are not to blame. Add shipping insurance with your order. It is a risk all business take. We can’t get your money back, from lost package by USPS- without paying them insurance first. This can’t be made mandatory, as it is added cost most people do not want to pay. I think we all know this when we send packages ourselves. Small lost orders may be ok to reship. It cannot fall on us a large amount of money to rebuild and reship if lost in the mail and no insurance was purchased. Do you understand? You Agree To This Before Purchasing. Make sure you write the correct address.
If it is returned to us, because you were not home, or you did not pick up from post office, you have to pay shipping again; I am sorry. We send tracking to your email, when your shipment ships.
If USPS tracking states a package says it has been delivered but you never received it, please go to your post office with the tracking number and talk to the people who deliver your mail. Then, contact us so we can file a claim.